To make a return, you have 30 days from the date of receipt of the email confirming the delivery of your order.

You can return your items as long as the following conditions are respected:

1. Garments must be in perfect condition and accompanied by their corresponding receipt. We will not accept the return of garments that have been used, washed or have no inside label.

2. Items cannot be returned without the complete originalpackaging and/or seal

3. Perfumery products that are not wrapped or sealed cannot be returned for hygiene reasons.

4. Earphones, headphones, and body care and hygiene products cannot be returned for health reasons.

5. Underwear and swimwear cannot be returned without their original hygiene sticker and/or seal.

6. Products in packs are indivisible and cannot be returned partially or individually.

7. Returns are not permitted in the case of garments that are modified/customised at the request of the customer, nor items purchased in another market.

After the return has been approved, you will receive a confirmation email and the amount will be refunded to you using the same payment method that you used to complete your purchase and within a maximum period of 15 days laborables.

You have two options to return your items!

You have 30 days from the date of receipt of the email confirming the delivery of your order to make a return.

Returns made in physical stores are free and you can return your order at any Lefties store in the same market in which you made the purchase.

For in-store returns, you do not need to make a return request via the WEBSITE/ APP. You will only have to bring the items you want to return along with the purchase receipt, which you can show on your mobile or have it printed out. Screenshots will not be accepted.

To get the purchase receipt, log in with your username and password in the My Account - My purchases section. You will also receive the receipt by email once your order is dispatched.

For store IPOD purchases, we will send you a link by SMS to track your order and download your electronic receipt.

If you are not able to go to the store, a person of your choice will be able to do it for you, as long as they have the purchase receipt.

You have 30 days from the date of receipt of the email confirming the delivery of your order to make a return at a drop point.

Drop point returns are only available for online purchases. It is not valid for items that have been purchased in our physical stores, or purchased through the store IPOD, if you want to make a return, you must go to one of our stores.

To make a return at a drop point, you just have to log in with your username and password and follow the steps indicated in My account - My Purchases/ Order details. If you wish to return items from several orders, you will need to request the returns label for each one of them. It is not possible to return the items from several orders in a single package.

Once the request has been made, you will receive an email with a label for you to print and stick to the outside of the package that you are returning. By providing the label, you won't have to write a delivery address on your package.

Returns at a drop point cost €1.99, which will be deducted from the total amount of the refund. To see the available drop points click [HERE]

For returns of purchases paid for with a gift card at Lefties.com, you will receive a virtual copy of that card, with the updated card balance, along with the return confirmation email.

This card can be used online or in any Inditex Group store: Zara, Pull&Bear, Massimo Dutti, Bershka, Lefties, Stradivarius, Oysho, Zara Home and at Kiddy’s Class stores.