Check that you are entering the correct email and password. To be able to log in to your account, you must access it from the market you registered from (Spain, Canary Islands or Portugal) We recommend that you clear the cache and cookies on the device you are trying to access from. If the issue persists, get in contact with our Customer Service Department.
Just log in to your account and go to personal details/login details, there you can change/update your email and password.
Click on, forgot password? before logging in and enter your email address. We will send you an email with instructions on how to reset your password. If you do not receive the password reset email, get in contact with our Customer Service Department.
If you have saved your payment information, you will be able to access My Account- Payment information to manage all your cards, view them, delete them or choose the main one to make your future purchases.
You can unsubscribe by doing the following: From our website, at the bottom of the page next to the HELP section. From our app, go to my account > Personal details > newsletter. You can also cancel your subscription from the last email received containing our newsletter.
The availability of an article can be checked on our website. Each product page contains up-to-date information on availability and stock. If you enter a specific reference, you will be able to see the sizes available for sale online and also check the in-store stock in the "In-store availability" section. To view the measurements of our items, Click Size guide to directly access our size guide.
We are currently unable to guarantee the availability of out-of-stock products, but we encourage you to keep checking our website for future replacement.
We encourage you to visit our website to locate the item reference. You can search using our search engine or browse through our different sections and product types. If you still can't find the reference you are looking for, get in contact with our Customer Service Department.
We encourage you to have a look at our size guide, which you will find available both on our website www.lefties.com and on our app for IOS or Android, where you will be able to find the size that best suits your needs. You will find this guide located above the sizes available for the item you are looking at and in our SHOPPING GUIDE section at the bottom of the page. Click Size guide to go directly to our sizing guide.
You can check the product composition and care instructions on our website or apps by accessing the item you are interested in, selecting the composition and care option, and this will give you all the information. If you need more detailed information about your product, get in contact with our Customer Service Department.
Check that you have entered your card details correctly: expiry date, cardholder's name and the security code on the back of the card. Please note that your bank may ask you to provide additional proof of payment. If your payment is still rejected, we suggest you contact your bank to find out if there is a problem.
It may be that one of the transactions you see in your account is actually a reservation of the amount for your order and not the payment. Some banks may show a pre-authorisation amount and the actual charge afterwards. This amount will be automatically unblocked. If this is not the case, we recommend that you contact your bank, so that they can speed up the unblocking of the pre-authorisation amount.
We suggest that you clear your cache and cookies and enter all your details again manually, as well as the details of the bank card you will use to pay for your purchase. Remember that your bank may ask for an additional double check and you may have to accept it. If you are still unable to complete your payment, get in contact with our Customer Service Department.
This is a card that can be given to you in a physical store when you make an exchange or return of a purchase made in a physical store (not of an online purchase). This card is issued when you do not have the original payment method or if you have made an exchange/return using a gift receipt, which will include the amount corresponding to the exchange or return, so that you can use it in any of the group's stores or for online purchases.
The gift card/voucher card is a bearer document. Lefties will not replace cards in the event of theft, loss, misplacement or damage.
No, the gift card balance cannot be refunded or redeemed for cash once used. You can claim back the full amount of an unused gift card. To return an unused gift card, it is necessary to present the purchase receipt and be within the 30-day period.
Yes, this card can be used online or in any Inditex Group store: Zara, Pull&Bear, Massimo Dutti, Bershka, Lefties, Stradivarius, Oysho and Zara Home.
Yes, the gift card expires after 3 years.
No, the gift card can only be used in physical and online stores in the market in which the card was purchased.
1- Search for the products you like the most and add them to your basket. 2- Enter the discount code into the "Promotional Code" field before completing the payment. 3-The discount will be automatically applied to the final amount. Promotional codes are for single use only; no more than one code can be applied per order and the expiry date is indicated in the email we have sent you.
If when you enter your promotional code the discount is not applied, we suggest that you clear your cache and cookies and try again. If you still have problems, get in contact with our Customer Service Department.
No, you cannot apply more than one promotional code to the same order.
The following payment methods are available to you for shopping on Lefties.com: 1. Payment by credit/debit card: VISA, MASTERCARD 2. PayPal 3. Gift Card 4. IN discount 5. Google Pay (from your Android device) 6. Apple Pay (from your iPhone device) 7. For online purchases made in one of our stores via an IPOD, you can complete your online payment at the store checkout using the same options available for in-store purchases.
At Lefties, we do not have a cash on delivery service. To make your purchases, please check our available payment options.
You can check the status of your order through the following link: Check the status of your order. There you will be able to see the details of your order and the estimated delivery date. You will also find the estimated delivery date in the emails you received about your order and in your customer account.
Check the status of your order through the following link: Check the status of your order. Check the maximum delivery date, and if you have not received your order within 48 hours after that date, please contact us, and we will get in touch with the transport company. Remember that delivery times may vary depending on the product and the time of year.
We advise you to check your email to see if you have received any communication from the carrier and to check if it has been delivered to your neighbours. If the order appears as delivered, it is possible that there has been a delivery error, and the carrier may attempt delivery 24-48 hours after this status. If you do not receive it after this time, please contact our Customer Service.
If your order has been cancelled by Lefties, please note that the charge you see on your account is a debit hold. The usual procedure for card purchases is as follows: on the day you make the purchase, a pre-authorisation of the transaction is carried out on your bank account, so you will see a charge for that amount in your account. However, the actual payment only happens when the order is dispatched. As your order was cancelled, Lefties.com did not authorise any charge. Therefore, your bank will need to release the debit hold within a maximum of 15 business days from the cancellation date.
If items have been removed from your order, it is due to stock shortages. Our warehouse attempted to send it to you in full, but this was not possible. If you see two different amounts in your account, please note that the first amount is a pre-authorisation (not a charge), as it is only a hold on the initial purchase amount. The second amount is the charge for the items we have sent you. The first amount you see in your account will be automatically released after a maximum of 15 business days.
At Lefties.com you have the following delivery options available: FREE pickup at a Lefties store for mainland and Madeira DELIVERY ON THE MAINLAND: 4,99€ DELIVERY IN MADEIRA: 29,99€ DELIVERY IN THE AZORES: 29,99€ Delivery to a drop point: 3,99€ (no shipments to Madeira or Azores)
DELIVERY IN STORE: 3-5 working days on the mainland and 6-8 days for Madeira DELIVERY ON THE MAINLAND: 3-5 working days DELIVERY IN MADEIRA: 9 a 14 working days DELIVERY IN THE AZORES: 14 a 19 working days Delivery to a drop point: 3-5 working days (no shipments to Madeira or Azores)
Once your order has been placed, we can no longer change the delivery details. However, if your order has not left the warehouse, you can cancel it from My Account and place a new order with the new delivery details.
You can cancel your order as long as it has not left our warehouse. If your order is in an advanced stage of preparation, it cannot be cancelled. In this case, we suggest that you return it once you have received it.
A collection point is a place where you can collect your order other than your home or a Lefties store (for example, a service station, kiosk, etc.) It can be useful if you are not at home and/or you don’t have a Lefties store near your home. We will show you the available drop points at the time of purchase.
It is possible that your order is split, because it has been shipped from different logistics centres. If this happens, we will notify you by email to let you know which items you will receive in each delivery. Please note that you may receive them separately on different days.
If you are absent at the time of delivery, the carrier will schedule a second attempt. You can also contact the transport company directly and provide the tracking number for the order to arrange a delivery date or manage it through their platform.
Orders remain in the store you have selected for collection for 15 days from the time you receive the email confirming arrival at the store.
Yes. The person who collects it must indicate the order number and the name of the person who placed it. Finally, they will have to identify themselves and sign for the delivery. It is not necessary to present a signed authorisation or an identity document for the buyer.
We advise you to check your email to see if you have received any communication from the carrier and to check if it has been delivered to your neighbours. If the order appears as delivered, it is possible that there has been a delivery error, and the carrier may attempt delivery 24-48 hours after this status. If you do not receive it after this time, please contact our Customer Service.
If your order has been cancelled by Lefties, please note that the charge you see on your account is a debit hold. The usual procedure for card purchases is as follows: on the day you make the purchase, a pre-authorisation of the transaction is carried out on your bank account, so you will see a charge for that amount in your account. However, the actual payment only happens when the order is dispatched. As your order was cancelled, Lefties.com did not authorise any charge. Therefore, your bank will need to release the debit hold within a maximum of 15 business days from the cancellation date.
If items have been removed from your order, it is due to stock shortages. Our warehouse attempted to send it to you in full, but this was not possible. If you see two different amounts in your account, please note that the first amount is a pre-authorisation (not a charge), as it is only a hold on the initial purchase amount. The second amount is the charge for the items we have sent you. The first amount you see in your account will be automatically released after a maximum of 15 business days.
The quickest way to resolve your issue is to go to any of our physical stores, if you can’t go to a store, follow these steps:
1. Take a photo of the outer packaging 2. Take a photo of the incorrect items you've received so we can see the references. 3. Get in contact with our Customer Service Department, providing your order number.
The quickest way to resolve your issue is to go to any of our physical stores, if you can’t go to a store, follow these steps:
1. Take a photo of the outer packaging 2. Take a photo of the items that you HAVE received so we can see the references. 3. Have the references of the items you HAVEN’T received to hand. 4. Get in contact with our Customer Service Department, providing your order number.
The quickest way to resolve your issue is to go to any of our physical stores, if you can’t go to a store, follow these steps:
1. Take a photo of the misleading item so we can see the reference. 2. Get in contact with our Customer Service Department, providing your order number.
The quickest way to resolve your issue is to go to any of our physical stores, if you can’t go to a store, follow these steps:
1. Take a photo of the item so the defect can be seen. 2. Take a photo of the item so that the inside and outside labels for the faulty product can be seen. 3. Get in contact with our Customer Service Department, providing your order number.
Get in contact with our Customer Service Department, providing your order number and we’ll help you to resolve your issue.
The refund from an online return paid by credit or debit card may take 15 working days to appear in your account, depending on your bank. We therefore advise you to contact your bank directly if it is taking a while to receive the refund for your return.
To access your return label, you must have previously requested the return. You will receive an email with a barcode that you can either print or show on your mobile phone at the time of return. To request the return label, go to the "My Purchases" option, select "Request Return", and choose "Return to Drop Point". A location finder will open where you can enter your city or postcode. Once you generate the label, you will receive it by email. You can drop off your order at any of the branches of the selected company.
You can return your order for free at any Lefties store or via a drop point for a cost of €1.99. You have 30 days from the date the order is dispatched. Be sure to follow the instructions for processing your return: request the return label from the "My Purchases" section of your account. You will receive an email with instructions and the label. Purchases made on LEFTIES.com can be exchanged for another size or colour only in our Lefties stores.
Yes, garments purchased at LEFTIES.com can be exchanged for another size or colour only in our Lefties stores, as long as they are in perfect condition, we have stock in the store and their price remains the same. Remember that you have 30 days from the date of receipt of the email confirming delivery to make exchanges and/orreturns
If you want to exchange your purchase for a different item, you must return it and complete a new order online.
For online orders made in store, payment is made at the checkout in that same store, so you'll need to return your items to any Lefties store in the country where you made your purchase. Remember that you have 30 days from the date on which you receive the email confirming the delivery of your order to make an exchange and/or return
No, drop point returns are only available for purchases made on Lefties.com. They are not valid for items that have been purchased using an iPod in store. If you wish to make a return, you’ll need to go to one of our stores.
No, purchases made in a physical store can only be exchanged/returnedat any Lefties physical store
Yes, remember that if you wish to make a return to a drop point, you’ll need to complete the return request through our website/appand follow the steps we tell you. Do this by going to My account > My purchases > Select the order to return > Return > Return to a drop point. Bear in mind that regardless of when you request the return, you'll need to deliver the package to a drop point within 30 days from receiving the email confirming the delivery of your order. To see the available drop points click [HERE]
If you want to modify your request and you have not yet delivered your return to the drop point, simply create a new one. If you want to cancel your request, don't worry, just don't deliver the order to the drop point and it will be cancelled automatically.
Yes, whether you are returning to a physical store or to a drop point, you have 30 days from receipt of the email confirming delivery of your order to return it. Please note that regardless of when you make the return request, you will have to deliver the package to the drop point within 30 days of receiving the email confirming delivery of your order.
Once you have dropped it off, the carrier will transport your return to Lefties where the goods will be checked and, if the return is acceptable, the refund will be processed. You'll receive a confirmation email indicating that the refund will be credited to your account using the same form of payment you used for your purchase within 15 days, depending on your bank.
No, exchanges and/or returns must always be made in the same market of purchase. It should be noted that the Canary Islands are considered to be a separate market from Spain.
It is not necessary; you can put it in the original packaging and seal it properly or use similar packaging.
This service is not available, but you can leave your return at our available drop points at a cost of EUR 1.99 or, if you prefer, you can make your return at a physical store free of charge.
No, if you wish to return items from several orders, you’ll need to request a return label for each one of them. You won't be able to return items from different orders in a single package.
You have 30 days from receipt of the email confirming delivery to return or exchange your order.
Yes, but returns will not be accepted once the packaging protecting the product has been opened.
For reasons of hygiene, earphones and headphones cannot be returned or exchanged.
Yes, as long as they have the hygiene sticker and/or original seal.
Swimwear garments will arrive in your order with a hygiene sticker, so that you can try it on without the fabric coming into direct contact with your skin. If you wish to return swimwear garments, this sticker cannot be removed nor can it be returned in poor condition.
No, products in "PACK" format are indivisible and cannot be returned partially or individually.
Exchanges or returns are not permitted in the case of garments that are modified/customised at the request of the customer, nor items purchased in another market. Delivery times for orders that contain customised items may be affected.
You have the option to go to any physical Lefties store free of charge or, if you prefer, you can leave your return at a drop point for a cost of EUR 1.99.
You can retrieve your purchase receipts through this link Check your e-Ticket. You will need the store, the date of purchase, the last 4 digits of the card used, and the reference of one of the items.
You can get information about Lefties stores in the store finder by clicking Store locator. There, you will find specific details of each store, including location, address, telephone number, and opening hours.
This is the purchase receipt in electronic format, which you will receive by email with the confirmation of your online order.
You will have all the electronic receipts for your online purchases available in your customer account both on the website and in the app. In your account > my purchases > Online.
The electronic receipt is attached to every email we send you about your online order. We recommend that you check all your inboxes including your junk mail. If you can't find it, get in contact with our Customer Service Department.
To make an exchange or return in a store using an electronic receipt, show the electronic receipt on the screen of your mobile phone. You will find it in your account > my purchases > Online.
The e-ticket is a way of minimising our impact on the environment and reducing paper consumption. This is the purchase receipt in electronic format, which you can request at the point of making a purchase in a physical store.
Log in to Lefties from the app, go to MY Account and show your Lefties QR code when paying at the checkout. This way you will receive your purchase receipt directly in store in your app.
You can find your receipts by going to My Account - My Purchases - Store.
If you wish to make an exchange or return, you can select the receipt for the purchase you wish to return and show it on the screen of your mobile phone, in the same way as with returns for online purchases.
Always make sure you receive your e-ticket before you leave the store. If you do not receive it at the time of purchase, the store team will be able to help you. . If you have any further questions, get in contact with our Customer Service Department.
Yes! To obtain a private invoice or an invoice in the name of your company, all you have to do is fill in the information that we will ask you for during the payment process of your order and click on the option Request Invoice.
You can download the invoice for any of your orders in PDF format from our website, by going to My Account > My Invoices. In the IOS app, you can view the invoice for your order under My Account > Personal Details > My Invoices In the Android app, you can download the invoice by selecting the order for which you generated the invoice.
For online purchases, invoices cannot be issued once the purchase has been completed, so we advise you to request an invoice during the purchase process. For in-store purchases, please visit any of our stores in Portugal.